Formaxis — Markham Web DevelopersFormaxis Inc.

Domain Services Agreement

Effective Date: May 22, 2026 · Last Updated: May 22, 2026

This Domain Services Agreement governs your use of Formaxis Inc.'s .ca domain registration, transfer, renewal, and DNS management services. By completing checkout and clicking the consent checkboxes, you agree to be bound by this Agreement, the CIRA Registrant Agreement (incorporated by reference), and the Formaxis Privacy Policy.

We act as a reseller of OVHcloud (an ICANN- and CIRA-accredited registrar). OVHcloud is the registrar of record for domains you register through Formaxis. We provide the storefront, customer support, and account management; OVHcloud holds the registration relationship with CIRA on your behalf.

What this service covers

Formaxis offers the following domain-related services for the .ca top-level domain:

  • New .ca domain registration (1–10 year terms per OVHcloud Canada policy)
  • Internationalized domain names (IDN) supported in Latin / accented Canadian character sets
  • Inbound transfers of an existing .ca domain from another registrar (transfer-in adds 1 year per CIRA policy; takes 5–10 days to complete)
  • Manual renewal in 1-year terms (multi-year renewals are not supported by OVHcloud .ca; come back next year to renew again)
  • Nameserver editing (delegate to any DNS host of your choice)
  • DNS zone editing for A / AAAA / CNAME / MX / TXT records (when using Formaxis-managed nameservers)
  • DNSSEC toggle (enable or disable cryptographic signing on your zone)
  • Domain label length 2–63 characters per CIRA / DNS spec (single-character .ca domains are held back by CIRA)

CIRA Registrant Agreement

All .ca registrations are subject to the CIRA Registrant Agreement available at https://www.cira.ca/en/resources/documents/about/registrant-agreement/. By registering a .ca domain through Formaxis, you are bound by that Agreement directly with CIRA, in addition to this Agreement with Formaxis.

The CIRA Registrant Agreement incorporates four CIRA policies that apply to every .ca registration:

  • Canadian Presence Requirements (CPR). Your declared legal type at checkout must be one of CIRA's 16 permitted Canadian Presence categories
  • Whois Policy. What registrant data is published and how it is redacted
  • Domain Name Dispute Resolution Policy (CDRP). How trademark / bad-faith disputes are handled
  • Registry-Registrar Agreement provisions that flow through to registrants

Fees, taxes, and currency

All fees are quoted and charged in Canadian Dollars (CAD). Pricing for .ca domain registration and renewal is offered at the cost charged to us by OVHcloud. Formaxis does not add a margin on the domain fee itself. Our business model relies on adjacent services (web development, chatbot, hosting), not domain markup.

Ontario Harmonized Sales Tax (HST) at 13% is applied at checkout and shown as a separate line item on the Stripe Checkout page. Customers outside Ontario are charged the same rate; Formaxis files and remits HST to the Canada Revenue Agency.

Prices are reviewed periodically against OVHcloud's published rates and may change with notice. Prices in flight (already in your Stripe Checkout session) are locked at the rate shown when you created the session.

Refund policy

Domain registration fees are non-refundable once the registration is submitted to CIRA. This is because CIRA charges Formaxis (via OVHcloud) immediately when the registration record is created. Once a .ca domain is under your name, you own it and we cannot recover the registration cost.

Transfer-in fees are non-refundable regardless of outcome. CIRA charges the transfer fee on submission, not on success. If a transfer fails (auth code wrong, source registrar lock, contact verification rejected, or you cancel at the source registrar's confirmation step), the fee paid to Formaxis is held as account credit applicable to a successful retry or any future Formaxis service. Reach out to support@formaxis.ca to apply the credit.

If a registration fails server-side before submission to CIRA (registrar outage, configuration error, or the domain becomes unavailable between availability check and checkout), we issue a full refund to your original Stripe payment method within 5 business days.

Renewal policy

Renewals are manual in v1 and processed in 1-year increments only (per OVHcloud Canada .ca policy. Multi-year renewals are not supported). Auto-renewal is on our roadmap but not yet active. To keep your domain you must complete a renewal payment before the expiry date. To help, we send reminder emails matching OVHcloud Canada's own cadence:

  • 60 days before expiry
  • 30 days before expiry
  • 15 days before expiry
  • 7 days before expiry
  • 3 days before expiry
  • On the expiry day itself (notice of suspension)
  • After the Redemption Grace Period ends (notice of deletion)

If a domain is not renewed by the expiry date, CIRA places it into a 30-day Redemption Grace Period during which only the original registrant can reactivate it (recovery fee approximately $15.49 per OVHcloud retail). After Redemption, the domain is released to the public for any new registrant. Formaxis is not responsible for the cost or consequences of expired domains.

WHOIS and registrant data

We collect the registrant contact information CIRA requires (legal name, organization where applicable, postal address, phone, email, and CIRA legal type) at checkout. This information is submitted to OVHcloud and CIRA so the registration is valid under CIRA policy. We retain a copy in our system to manage your account and renewals.

CIRA's WHOIS service has automatically redacted personal information of individual registrants since 2008. If your legal type at checkout is an individual category (CCT, RES, etc.), only the technical and registrar contacts are publicly visible on CIRA's WHOIS lookup. Organizational legal types (CCO, GOV, EDU, etc.) have their registrant fields published as required by CIRA.

Service availability

Formaxis operates on a best-effort basis and does not offer a formal Service Level Agreement (SLA) for domain services in v1. We monitor uptime, OVHcloud connectivity, and Stripe webhook delivery during business hours (Eastern Time, Mon–Fri); outside those hours we respond to monitoring alerts but cannot guarantee a fixed response time.

Domain registration and DNS resolution depend on OVHcloud's API availability and CIRA's registry uptime. Neither is under Formaxis's direct control. We rely on OVHcloud's published status pages and operational notices to detect incidents.

Your responsibilities as a registrant

By registering a .ca domain through Formaxis you commit to the following:

  • Keep your registrant information current. CIRA requires accurate WHOIS data at all times; outdated info can lead to suspension.
  • Maintain Canadian Presence as required by your declared legal type. If your status changes (e.g. you stop being a Canadian Citizen or your organization dissolves), notify us so the registration can be updated or transferred.
  • Keep your Formaxis account secure. You are responsible for any actions taken under your account, including DNS edits, nameserver changes, and renewal initiations.
  • Renew before expiry. Reminder emails are a courtesy, not a guarantee. If our reminder doesn't reach you (spam filter, mailbox full, etc.) the obligation to renew remains yours.
  • Use the domain lawfully. Domains used for fraud, malware distribution, phishing, or other illegal activity are subject to suspension under CIRA's anti-abuse policies and Canadian law.

Suspension and termination

Formaxis may suspend or terminate domain services for any of the following reasons:

  • CIRA directs us to suspend the registration (court order, dispute resolution outcome, policy violation)
  • The domain is being used for activity that violates Canadian law or CIRA's anti-abuse policies
  • Payment has been reversed or charged back without resolution
  • You materially breach this Agreement and do not cure within 14 days of written notice
  • Formaxis ceases to offer domain services (in which case we will provide reasonable notice and assist with transfer to another registrar)

Dispute resolution

Trademark and bad-faith registration disputes are governed by CIRA's CDRP (CIRA Domain Name Dispute Resolution Policy). Formaxis is not the decision-maker in CDRP proceedings. CDRP cases are heard by accredited dispute resolution providers approved by CIRA.

Disputes between you and Formaxis (billing, service, this Agreement) are first addressed by good-faith discussion with support@formaxis.ca. If unresolved, disputes are submitted to the courts of the Province of Ontario, sitting in the Regional Municipality of York.

Limitation of liability

To the maximum extent permitted by Canadian law, Formaxis's total liability under this Agreement for any claim related to the domain services is limited to the fees you paid to Formaxis for the affected domain in the 12 months preceding the claim. Formaxis is not liable for indirect, incidental, consequential, or punitive damages (including lost profits or lost business opportunities) even if advised of the possibility of such damages.

Governing law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles.

Changes to this Agreement

Formaxis may update this Agreement from time to time. The version pinned at the moment you completed checkout continues to govern that registration; changes apply prospectively to new registrations, transfers, and renewals. Material changes will be announced via email or a notice on the Formaxis website at least 30 days before they take effect.

Contact

Questions about this Agreement or any domain service issue: